Refund Policy

1. Overview

This Refund Policy explains when and how Mech Hub LLC (“we”, “us”, or “our”) provides refunds for our digital services, including web design and development, mobile app development, branding, digital marketing, e-commerce, and UI/UX design. By purchasing any of our services, you agree to the terms below.

2. Deposits and payments

Most projects begin after an initial deposit or full payment, as agreed in your proposal or invoice. Deposits reserve your project slot and allow us to allocate team time, research, and planning resources to your project.

3. When you are eligible for a refund

• Before work begins: if you cancel before any work has started, you are eligible for a full refund of the amount paid, minus any non-recoverable payment-processing fees.
• After work has started: if you cancel after work has begun, we will calculate a fair, prorated refund based on the portion of work not yet performed. Completed work, milestones, and time already spent are non-refundable.
• If we cannot deliver: if we are unable to deliver the agreed scope for reasons within our control, you will receive a refund for the undelivered portion of the project.

4. Non-refundable items

• Completed and delivered work, approved milestones, and accepted deliverables
• Third-party costs purchased on your behalf, such as domain names, hosting, premium plugins or themes, stock assets, advertising spend, and software licenses
• Rush fees and expedited-delivery charges once work has begun
• Time spent on consultations, research, revisions, and project management already performed

5. Monthly and recurring services

Recurring services such as SEO, digital marketing, maintenance, and support plans may be cancelled at any time with written notice before your next billing date. Cancellation stops future charges; payments already made for the current billing period are non-refundable, and partial months are not prorated.

6. Revisions come first

Our goal is your satisfaction. If you are unhappy with a deliverable, please tell us — every package includes revisions, and we will make reasonable efforts to address your feedback before any refund is considered. Dissatisfaction with subjective style preferences after approved milestones does not by itself qualify for a refund.

7. How to request a refund

Email contact@mechhubllc.com within 14 days of the payment or event giving rise to your request. Please include your name, the service purchased, the payment date and amount, and the reason for the request. We review all requests within 5 business days.

8. Refund processing

Approved refunds are issued to the original payment method within 5–10 business days of approval. Depending on your bank or card issuer, it may take additional time for the funds to appear in your account.

9. Chargebacks

Please contact us before initiating a chargeback or payment dispute — most concerns can be resolved quickly and directly. Chargebacks filed without first contacting us may delay resolution and may result in suspension of services while the dispute is reviewed.

10. Changes to this policy

We may update this Refund Policy from time to time. The version published on this page applies to purchases made after the date it is posted. Material changes will not reduce the refund rights attached to purchases you have already made.

11. Contact us

Questions about this policy may be sent to contact@mechhubllc.com, or by mail to Mech Hub LLC, 126-15 152ND AVE S OZONE PARK, NY 11420.